The term happy users sounds like a “nice to have” feature rather than something essential to the organization. As long as people can do their jobs, the rest is just icing on the cake, right?

At the same time, we know that the human factor is the most common source of security breaches. Ensuring that users' authorization experiences are secure and that they feel confident about doing things the right way will increase overall security.

However, how can you calculate ROI on features that make your employees' working days easier? Let's examine seven common frustrations users experience and how a workforce identity solution can help both them and the organization.

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1. Password fatigue. Every user needs access to various applications, services, and systems. That means different passwords for each, and usually, the old password has expired and requires a new, complex password to remember. Often, users end up writing down their passwords or forgetting them.

The modern workplace uses secure multi-factor authentication (MFA), which allows passwordless authentication. Users use an authenticator app, security key, or similar method to access the system without having to remember a password.

2. Siloed work. Information is often spread out over different systems, especially after a merger with another organization. Finding the correct information creates frustration and slows down everyone’s workday.

A workforce identity solution gathers everything the user can access in a personalized app portal, giving a quick overview of where they can find anything from an app to information, regardless of where in the organization it may reside.

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3. A confusing experience. Historically grown organizations, sometimes with a merger or two on top, often have many login methods for different services and applications. This creates uncertainty about which login methods were used where.

In the modern workplace, single sign-on (SSO) allows users to log in once using the MFA solution mentioned earlier and gain access to everything they need.

4. Waiting times. With unnecessarily complex password rules and confusing login methods, users will end up at the help desk asking for a password reset or help in some other way. That time could have been spent preparing for that important meeting or other similar, important task.

A workforce identity solution enables a high level of self-service when needed. With MFA and SSO in place, many of these hurdles have already been addressed. But if something goes wrong, when things go south, users can resolve their issues themselves in seconds instead of waiting for someone else to help them.
 

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5. Shadow IT. When IT systems are frustrating or users are not given the proper access, they will find creative workarounds to complete their tasks. This usually means using commercial services outside the organization’s control simply because they work better. This increases the risk of organizational data leaking since there is no overarching control of where and how it is used.

A workforce identity solution covers this the day a new user starts. Automatic onboarding features ensure they have access to everything they need immediately. This gives the user the feeling of being cared for, and they are less likely to start finding their own ways around things.

6. Office-bound. By now, we all know that remote working is effective. Still, some applications are only accessible when at the office, connected to the company network. They might also be reachable through a clunky VPN connection, which can create frustration.

The modern workplace lets users work securely from anywhere. The same login is used for everything, no matter where the user is for the day. There is no longer a VPN, no more inside or outside the office; there is just freedom to work and make work-life balance a reality.

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7. Approved devices only. When new employees start, they are often given a laptop and a phone, and they do not have a say in what devices they prefer. If the devices get lost, stolen, or broken, the user must wait for IT to set up a replacement.

A workforce identity solution lets the users work securely from their preferred devices. Under organizational policies, the users are trusted with enrolling their own devices, providing freedom to work even if the company-provided device is unavailable. 

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These are just a few examples of how workforce identity enables your users to enjoy a more flexible, convenient, and secure workplace. for your organization. And that is what happy users really mean. It allows organizations to give their users freedom and trust in a secure way.

When everything is set up with the same familiar login experience, most problems can be resolved quickly, and everything is easily accessible. Your users will be much more productive.

When employees are free to work from anywhere on a device they feel comfortable with, they are also more likely to stay as employees.

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